Friday 4th Dec 2020 – 5:20pm update

Our backup provider are still working through the restore and will continue working though the night until the server is completely restored.

We sincerely apologise to all the inconvenience this is causing

We will continue to keep you updated though the night so please check back later to the latest updates.

We thank for your patience in this matter. We’ll let you know as soon as there’s any more news.

Every day we take full server backups and we store them off-site (in Frankfurt, Germany) as part of our disaster recovery plans. We are restoring the full server from a backup that completed 1st Dec. before the failure. The restore work is very difficult to estimate but we are working hard throughout the night to minimize downtime during office hours. Our team are working round-the-clock until all services are back online. We will provide updates when we have them.

We deeply regret these problems and we are very sorry for any inconvenience caused. It’s very important to thehostingpool that our customers receive a first-class business-level webhosting service without interruption. We have always invested heavily in top of the range webservers and software to provide the best possible service, so it’s very frustrating for us that the hardware has failed. We will continue to work 24×7 until the problem is fully resolved and every website is back online. This is our number 1 priority.